Order Cancellation
You have the right to cancel your order and return purchased items subject to the following conditions and procedures:
- You may cancel your order at any time before the products are dispatched, without charge. A full refund will be given if you have already paid.
- Once a product has been dispatched to you, you may up to fourteen days from the date of delivery, return to us any unopened item for a full refund of the purchase price minus the cost we initially incurred for the delivery to you (regardless of whether we initially charged you for the delivery). The item must not be used and must be ‘as new.’ Please note this policy has some limitations.
- In order to return an item on this basis you must contact us at returns@amaspecialists.co.uk and quote our invoice number or order number. You will then be given a return authorisation number (RAN). This number must be visibly shown on the parcel to be returned. Items that are returned to us unannounced or without our RAN displayed will be rejected and no refund will be given.
- Returned items must reach us in stock condition, i.e. unmarked, unopened, unused and undamaged. Any factory seals must be intact. If a returned item reaches us outside the fourteen day return period or if the item reaches us marked, opened, used, damaged or with broken seals, we may reject it and no refund may be given.
- The return of an item (including the associated costs and risk of damage during transport) is your responsibility. Items must be returned to the address shown as the return address below unless otherwise instructed at the time of RAN issue.
Warranty
- All items purchased carry a manufacturer’s warranty only. AMA Specialists Ltd does not provide or sell extended warranty policies. If you wish to check the warranty period on a product, please contact us at enquiries@amaspecialists.co.uk.
Returns Policy & Procedure
- Items that arrive in a damaged state must be rejected. We will send you the item(s) purchased on a new shipment. See below under the heading ‘Damaged on Arrival’ for the applicable terms & conditions.
- Items that go faulty within one month of purchase may be returned for a replacement or refund under manufacturer’s warranty. See below under the heading ‘Return of an Item Faulty within One Month’ for the applicable terms & conditions.
- Any items returned to us not in accordance with these terms & conditions will be rejected and no refund, replacement or repair will be provided.
Damaged on Arrival
Items that are damaged on arrival should be rejected and returned to us in accordance with the following terms and procedure:
- We require that you inspect the packaging and goods inside for visible damage upon delivery. If damage is evident, you must reject the goods and request the driver to return the shipment to us. Do not sign for goods without inspecting them.
- Once the damaged item(s) reaches us we will send you a new unit(s) on another shipment.
- Visibly damaged items and items delivered in visibly damaged packaging or boxes cannot be returned once accepted and signed for.
Return of a faulty item within one month of delivery
Items that go faulty within one month from the date of delivery can be returned to us for a replacement or refund subject to the following terms and conditions:
- The replacement, refund or repair of a faulty item is subject to the warranty terms of the manufacturer. AMA Specialists Ltd does not provide or sell any extended warranties. AMA Specialists Ltd will facilitate a warranty claim and helps its customer to exercise their rights. AMA Specialists Ltd cannot and will not guarantee that a warranty claim will be successful. The decision whether a warranty claim is accepted lies with the manufacturer.
- Before returning a product as faulty we ask you to contact us at returns@amaspecialists.co.uk to discuss a possible resolution to the problem. If our team is unable to deal with the problem we may have to contact the manufacturer for further advice.
- Regarding items that go faulty within one month of the delivery date we will attempt to deliver a replacement unit at the same time as the faulty unit is collected, providing that the fault is covered by a manufacturer’s warranty.
- Within one month from the date of delivery the customer may, as an alternative to requesting a replacement unit, request a refund of the purchase price. On receipt of such request we will credit / refund the amount of the purchase price minus the cost we initially incurred for the delivery to you (regardless of whether we initially charged you for delivery). A refund / credit will only be given after the manufacturer has come to a decision whether the warranty claim indeed will be accepted.
- To return a faulty unit you must contact us at returns@amaspecialists.co.uk to obtain a returns authorisation number (RAN).
- Upon issuing you with a returns number a returns form will be emailed to you. This form (including the RAN) must be attached to the item to be returned. Items without this form attached will be rejected.
- We will then arrange for the faulty item to be collected and, if requested and possible, deliver a replacement unit at the same time. You must ensure that the item is suitably packed for transport via courier and that it is ready for collection on the date as will be agreed. The faulty item must reach us complete, including all parts and packaging.
- If a replacement unit cannot be supplied at the time of the collection of the faulty unit, we will send the replacement unit to you as soon as it has become available.
- In cases where an item was returned to us as faulty but no fault could be found, we would reserve the right to charge an inspection fee of £20 (excluding VAT) plus up to 10% of the value of the purchase price (excluding VAT) for re-stocking the item, or return it to you if a replacement has not yet been sent. Any cost incurred, including the cost of returning the unit to you, must be paid before the item will be dispatched.
- In cases where an item was returned to us as faulty but the fault is not covered by a manufacturer’s warranty, we reserve the right to return the item to you and charge you £20 (excluding VAT) for inspecting the item in addition of any collection and delivery cost incurred. Examples of faults that may not be covered by a manufacturer’s warranty are faults caused by fire, accidents, neglect, incorrect installation or improper use. The fault also may not be covered because of expiry of the manufacturer’s warranty period. Before returning a faulty item, always make sure the fault is (still) covered by a manufacturer’s warranty. If unsure, contact enquiries@amaspecialists.co.uk for further help. If we cannot advise you, we may refer you directly to the manufacturer.
- If the manufacturer rejects your warranty claim and we have sent you a replacement unit in advance, you must either pay for the additional unit or return it to us immediately. The return of an item in this scenario is your responsibility, including the associated carrier or postal costs and the risk of damage during transport. The item must reach us complete, undamaged (including the packaging) and in general good condition for use. Items must be returned to the address shown as the return address below unless otherwise instructed by us. If the item is found to be damaged, incomplete or otherwise dysfunctional it will be returned to you and the full value of the item becomes due immediately.